​Self-awareness and self-management

• Take responsibility for your performance and your health.
  
• Show reliability, honesty, integrity, resilience and confidence.
  
• Look for opportunities to learn, take on challenges and grow. Set goals and take action to reach them.
  
• Learn from mistakes and work through difficult or unsuccessful outcomes
  
• Stay calm and manage your emotions when under stress, facing conflict, or dealing with difficult situations
  
• Communicate your ideas, intentions and feelings clearly and openly. Welcome honesty from others, even during difficult conversations
  

Thinking skills

• Organize and compare different parts of a problem to understand cause and effect (for example, “if this happens, then that will happen”)
  
• Look for patterns or connections between situations, even when they are not obvious
  
• Make the best possible decisions using the information available

Engagement and awareness of others

• Adapt your approach and connect with others to work well in different situations and with diverse people and groups
• Work collaboratively by valuing diversity and promoting respect and equity in the workplace
• Encourage teamwork by supporting others and sharing knowledge and expertise
• Listen actively and support open communication and the exchange of ideas