BCEHS’ new progress report (PDF) offers a snapshot of the last fiscal year, pulling together data points from across the organization. “Seeing all this information together helps me reflect on what a uniquely difficult, transitional, and challenging year it has been in our organization’s history,” writes Jim.

While there were many accomplishments to celebrate, the organization also faced challenges, including extreme weather, two ongoing public health emergencies, and pressures on staffing and recruitment. 

“This year has tested and pushed us all to learn and continue to build innovative and sustainable systems of care,” writes Jim. “It has also highlighted issues in our systems that need to be addressed.”

As part of BCEHS’ commitment to transparency and accountability, the progress report highlights the ongoing impacts of COVID-19 on services, alongside updates on organizational changes, community paramedicine work, expanded low-acuity services, and ways BCEHS is learning and listening to improve going forward. 

“Change is a reality of the world we operate in every day, and the changes we are making will help rebuild the foundation of BCEHS to be stronger and more innovative than ever,” writes Leanne Heppell, BCEHS Executive Vice President & Chief Ambulance Officer.